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7 practical ITIL 4 tips for service professionals

 

About this webinar

ITIL® 4 Foundation is nearly a year old, and the second wave of Managing Professional guidance, books, and training modules are now being rolled out. These deliver various elements of practical learning and knowledge to support professionals so they can achieve success and deliver end-to-end value for their organizations.
The concept of a “value stream” is now central to ITIL, helping practitioners see all practices, tools, and ways of working. This highlights the integrated nature of practices and processes as being part of a value stream that meets a specific business or customer goal, and not simply individual siloed activities. A value stream to resolve an incident may involve a number of practices and processes—knowledge base articles, service levels, changes, problems, configurations, as well as management disciplines.
This webinar will focus on the practical application of ITIL 4, using value streams, and the various areas of professionalism that are now included as part of the ITIL 4 portfolio. This includes:
  • Organizational structures
  • Culture and teamwork
  • Customer orientation
  • Employee well-being
  • Customer orientation
  • Stakeholder management
  • Communication skills
  • Commercial awareness
  • Market knowledge
Many of these areas have been used and understood as valuable for some time; these are now explicit in ITIL 4 as key elements of success.