What can analytics do for your help desk? In this e-book, we've rounded up seven key reasons why your help desk needs an analytics solution. From providing granular visibility into your data, to identifying geographical patterns and creating custom KPIs, you'll discover how analytics can augment your help desk management.
Our networks are under attack! Many in the industry feel that these attacks are successful because of the lack of control of privileged access. Through my experience at ManageEngine, I have come to believe this is the main root cause as well, so I wanted to provide insight and guidance on how to protect privileged accounts. The book helps organizations and administrators focus on the key aspects of securing privileged accounts. Merely securing privileged accounts goes only so far because changes can be made to secured accounts nearly within seconds, making them insecure again. So, securing privileged accounts is only one part of your responsibility; you must also monitor changes to those accounts.