May 8, 2019

Request Life Cycle (RLC)

Design the complete life cycle of a ticket visually using a simple, drag-and-drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.
May 8, 2019
analytics plus

Busting the analytics myth: Can analytics really help you improve help desk processes?

The ubiquitous influence of analytics in IT and its endless advantages, is a commonly discussed topic. But do you ever wonder if it sounds too good […]
May 8, 2019

Six ways analytics can facilitate proactive IT operations management

Running helter-skelter, putting out fires, and fixing broken tech are common scenarios in IT operations management. This is because most network operations center (NOC) teams are reactive rather than proactive.
May 6, 2019
Gartner Peer Insights Customers' Choice for SIEM 2019-prodata

Gartner Peer Insights Customers’ Choice for SIEM 2019

"We're proud to be recognized as one of the highest-rated vendors in the April 2019 Gartner Peer Insights Customers' Choice for SIEM," said Manikandan Thangaraj, director of product management at ManageEngine.
May 6, 2019

Free Bandwidth Management Training!

NetFlow Analyzer offers free training to its users to help understanding the product better and share tips and tricks to make best use of your bandwidth management […]