Design the complete life cycle of a ticket visually using a simple, drag-and-drop canvas. Break down the life cycle of a request into various statuses and transitions, i.e., conditional actions required to move from one status to another.
Running helter-skelter, putting out fires, and fixing broken tech are common scenarios in IT operations management. This is because most network operations center (NOC) teams are reactive rather than proactive.
"We're proud to be recognized as one of the highest-rated vendors in the April 2019 Gartner Peer Insights Customers' Choice for SIEM," said Manikandan Thangaraj, director of product management at ManageEngine.