May 3, 2019

Cached credential update

Don't let passwords get in the way of your road warriors. Learn how to update cached credentials through VPN using our guide.
May 2, 2019

The Brainy Book for Smarter ITSM

This eBook is a compilation of industry best practices and exclusive tips on IT Service Management (ITSM) for IT service desk professionals.
April 16, 2019
Prodata Sisitem teknologi

Detecting Office 365 service health

Office 365 offers 99.9 percent uptime, guaranteed by a financially-backed SLA. However, the remedial Service Credit guaranteed in the SLA is subject to accurate reporting of downtime.
April 10, 2019

Securing Windows logons using a password and OTP

Learn how to enable two-factor authentication (TFA) for local and remote desktop access to Windows.