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Introduction to CMDB in ServiceDesk Plus Cloud

Get the full picture of your IT environment with the integrated CMDB in ServiceDesk Plus Cloud. Support IT service management processes—including incident management and change management—by providing configuration information and visual CI relationship maps for faster diagnosis, better decision-making, and accurate impact analysis.

In this webinar, you’ll learn how to:
  • Map modules and individual items to CI types and CIs, respectively.
  • Define custom CI types, and collect additional information through custom fields.
  • Configure relationships and cardinality between CI types for efficient impact analysis.
  • Associate CI information with incidents, service requests, and changes.
  • Invoke business rules and custom triggers based on CIs.