Services & Support
Renewals Benefit & Why Renew your productsCurrent Maintenance is critical to sustained security & to maintain optimal products performance. Don't risk your investment, your security and your compliance .
Maintenance allows you to maximize the value of your investment, stay ahead of threats & minimize security risks so your organization is continuously protectedWhat are the benefits of Maintenance :
- Increased productivity: Constant updates ensuring optimized software capabilities, performance & reliability
- Cost savings: Guaranteed, free access to the latest version of your products software
- Help when you need it: Problem solving when you need it most, 8 x 5 days and 24-hours critical case
- Reassurance: Priority access to Prodata Support system by signing to PROcare Support
- Risk mitigation: Against damage to reputation; unplanned downtime & financial loss
- Learning: Access to knowledge based and get all the documents needed for self-paced training, & shared best practices to keep your skills sharp
Once Maintenance expires, you will automatically lose access to all of your Maintenance benefits, most importantly:
- Critical content & product updates – you risk compromising your protection & running a sub-optimal product.
- Version Upgrades – you will be required to repurchase the software license to establish the right to the latest version.
- Technical Support – you will no longer be able to log any technical support cases & phone support will be put on hold temporary.
- ManageEngine products training
- Latest Manage Engine service pack
- ManageEngine FREE tools
- Manage Engine new release & betas
- System requirement needed by ManageEngine products
- Product features , FAQs, user guides of Manage Engine products
Unleash the full power of your Manage Engine solutions !Check out these Free Online Training available now
24/7 Prodata technical support you can rely onProdata Support team is ready to assist with ManageEngine product challenges customers may encounter .
For more information please email to email@example.com
|Prodata Support Services||Procare Support|
|Procare||Procare Optimum||Procare 24 x 7|
|Telephone Support||8 x 5||8 x 5||24 x 7|
|Clearly define the case by describe case issue, provide symptoms, steps taken, screenshots, frequency & how the cases impact to business.
Upload diagnostics, screenshots, and related files as supporting document attachment to firstname.lastname@example.org
|Preventive Maintenance||3 x per year||3 x per year||3 x per year|
|Unlimited Corrective Maintenance||V||V||V|
|Email & web-based support channels||V||V||V|
|Assignment of Certified Manage Engine Engineers||V||V||V|
|Technical Monthly calls||X||V||V|
|Annual health-checks of Manage Engine applications||X||V||V|
Our full suite of consulting services can be customized to meet company unique business and technology needs at any stage.
|1||System installation and configuration||Contact us for more detail email@example.com|
|2||Configuring & testing new features|
|3||Systems upgrade, migration, consolidation & relocation Manage Engine solutions||Book Appointment|
|4||Provides Scope of Work (SOW) based on Customer assessment report , identify project priorities, project goals, deliverables , duration & costs|
|5||Provides Best practices, management methods, implementation, deployment plans & overall automation|
|6||Provides templates / policies & revision configuration of Manage Engine solution to meet Customers latest business requirements|
|7||Adding new features at Manage Engine’s existing solution|
|8||Conducting periodic health-checks|
|9||Customizing internal training agendas|
|10||Assistance with testing, piloting, implementation, migration & deployment of Manage Engine’s solution|