ServiceDesk Plus MSP
All-in-one ITIL-Ready Help Desk Designed Specifically for Service Providers.ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.
Features and Benefits
- Manage multiple clients
Maintain and personalise individual contacts and accounts, establish business relationships, configure business rules, set up unique SLAs for each account, boost customer satisfaction, and more, all from a common platform.
- Efficiently manage incidents from every account
Automate incident management by organizing tickets from different accounts, assigning incidents to appropriate technicians, and resolving recurring incidents so that the service desk team can focus on more productive tasks.
- Display all available services in a service catalogue
Organize services into service categories and publish them in the client's self-service portal. Create customized workflows and automated processes, and associate appropriate tasks and SLAs with services to quickly fulfill client requests.
- Increase customer satisfaction with a knowledge base
Boost an existing knowledge database or build a new one from scratch with easy templates and resolutions from previously solved tickets. Technicians can learn and record do's and don'ts for future reference when solving complex issues.
- Take control with easy change management processes
Implement changes in a controlled and structured environment to reduce their impact. Complete approval cycles are also available depending on the type of change.
- Use advanced analytics to stay on top of services
Quickly access the service desk's key performance indicators without writing complex database queries. Use analytics to proactively identify avenues for service improvement, client acquisition, revenue generation, and new service offerings.
The Complete Help Desk for MSPs
IT help desk software
The perfect starter kit to get your ticketing right.
- Account management
- Incident management
- Knowledge base
- SLA management
- Self service portal
- Help desk reports
- Automated billing
- QuickBooks integrations
The right package for integrated IT Asset management.
- Help desk management
- Asset management
- Asset depreciation assessment
- Purchase and contracts management
help desk + ITIL® + asset + project
The complete ITIL® ready ITSM suite with all features that an IT service desk needs.
- Service catalog
- Change management
- Project management
- Problem management
- Computer Telephony integration
Customer Success Story
I see OpManager as a valuable tool to provide complete network system and application monitoring at an affordable price. I found it very user-friendly, easy to deploy, and overall a comprehensive network monitoring and management tool.
After deploying ADSelfService Plus, the support calls dropped by 30 percent and now our help desk team have time to focus on other important tasks. Our employees are happy because they have a solution to help them deal with password troubles on their own!
ADManager Plus has good reporting features, connects to all parts of AD, and other information systems easily. Its ability to allow the other members of the IT team to perform any AD management or reporting operation, securely and easily, from the console is yet another advantage of the product.
ManageEngine Desktop Central is a product that combines many facets of IT management into a single product that unbelievably simple to use. Desktop Central not only saves time and effort but also lower costs by placing many tools in one place, which results in an easier IT life and automates IT inventory management.