ServiceDesk Plus MSP

All-in-one ITIL-Ready Help Desk Designed Specifically for Service Providers​.

ServiceDesk Plus MSP is a web based, ITIL-ready help desk software designed specifically for managed service providers. This all-in-one ITSM solution delivers comprehensive help desk, service desk, account management, asset management, remote controls and advanced reporting in a multi-tenant architecture with robust data segregation. It empowers service providers to offer services and support to multiple clients with centralized controls.

Features and Benefits

  • Manage multiple clients
    Maintain and personalise individual contacts and accounts, establish business relationships, configure business rules, set up unique SLAs for each account, boost customer satisfaction, and more, all from a common platform.
  • Efficiently manage incidents from every account
    Automate incident management by organizing tickets from different accounts, assigning incidents to appropriate technicians, and resolving recurring incidents so that the service desk team can focus on more productive tasks.
  • Display all available services in a service catalogue
    Organize services into service categories and publish them in the client's self-service portal. Create customized workflows and automated processes, and associate appropriate tasks and SLAs with services to quickly fulfill client requests.
  • Increase customer satisfaction with a knowledge base
    Boost an existing knowledge database or build a new one from scratch with easy templates and resolutions from previously solved tickets. Technicians can learn and record do's and don'ts for future reference when solving complex issues.
  • Take control with easy change management processes
    Implement changes in a controlled and structured environment to reduce their impact. Complete approval cycles are also available depending on the type of change.
  • Use advanced analytics to stay on top of services
    Quickly access the service desk's key performance indicators without writing complex database queries. Use analytics to proactively identify avenues for service improvement, client acquisition, revenue generation, and new service offerings.

The Complete Help Desk for MSPs

Customer Success Story